Privacy notice

How we look after the personal information you give us.

Last updated 26 October 2026

Who we are

Border Shipping is a family business run by Tony Fuller, trading as Border Shipping, at Home Farm Works, Deddington, Banbury, Oxon OX15 0TP. We are the “controller” of the personal information described in this notice, which means we decide how it is used and are responsible for looking after it.

If you have any questions about this notice or your information, please contact us:

The information we collect

When you contact us. If you use our contact form, email or phone us, we collect your name, your email address and/or phone number, and whatever you tell us about what you would like to move.

When you use our services. If you book packing, storage or transport with us, we also collect the details we need to carry out the job. These include collection and delivery addresses, a list of the items being moved or stored, and payment and invoicing details.

When you visit our website. Like most websites, our web host automatically keeps short-term technical logs of visits, including your device’s IP address, the pages requested and the time of the request. These are used to keep the website running and secure.

We do not ask for, and do not want, sensitive information such as health details. Please do not include it in messages to us.

How we use your information, and why we’re allowed to

UK data protection law requires us to have a lawful basis for using your information. We use it:

  • To answer your enquiry and give you a quote. This is a step you have asked us to take before entering into a contract, or otherwise in our legitimate interest in responding to people who contact us.
  • To carry out the services you have booked, including arranging collection, delivery and storage, and to contact you about your booking. This is necessary to perform our contract with you.
  • To keep business, tax and accounting records, as required by law.
  • To keep our website secure and working properly. This is in our legitimate interests.

We do not send marketing emails, we do not sell your information, and we do not use it for automated decision-making or profiling.

Who we share it with

We only share your information where we need to, and only what is needed:

  • Our trusted partner agents and hauliers, where they are carrying out part of your move. For example, deliveries in areas of the UK we don’t cover ourselves.
  • Our IT providers, who host our website and email (OVHcloud) and process information on our behalf under contract.
  • Our accountant, HMRC and other authorities, where we are required to by law.

Cookies

Our website does not use cookies.

Where your information is stored

Our website and email are hosted by OVHcloud on servers in the UK or the European Economic Area. The UK recognises these countries as providing an adequate level of protection for personal information.

How long we keep it

  • Enquiries that don’t lead to a booking: up to 12 months, in case you come back to us, and then deleted.
  • Customer records: six years after the end of the tax year in which the job was completed, as required for tax and accounting purposes.
  • Website logs: kept by our host for a short period, normally no more than a year.

Keeping it secure

We take appropriate steps to protect your information against loss, misuse and unauthorised access. Access is limited to the people who need it to do their job.

Your rights

You have the right to:

  • ask for a copy of the information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information;
  • ask us to restrict how we use it, or object to us using it;
  • ask us to transfer information you gave us to another organisation.

Some of these rights only apply in certain circumstances. For example, we may need to keep records the law requires. There is no charge, and we will normally reply within one month. To make a request, please contact us using the details above.

Complaints

If you are unhappy with how we have handled your information, please tell us first, by email, phone or post, using the details above, so we can put it right. We will acknowledge your complaint within 30 days, look into it promptly, keep you informed and tell you the outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The latest version will always be on this page, with the date it was last updated at the top.